Terms of Service

Flare Global LLC — Last updated: February 18, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Flare Global LLC (“Flare,” “we,” “us,” or “our”) governing your access to and use of the Flare Data Explorer platform (the “Platform”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and the Data Protection Agreement described herein. If you do not agree to these Terms, you must not access or use the Platform.

2. Platform Description

The Flare Data Explorer is a research and analytics platform designed for authorized users to analyze emergency medical transport data in Nairobi County. The Platform provides data transformation tools, interactive dashboards, and analytical capabilities for operational and research purposes.

All data presented on the Platform is sensitive and proprietary. All personally identifiable health information and personally identifiable information has been scrubbed, isolated, and protected prior to inclusion in the Platform. The Platform does not contain or display Protected Health Information (PHI).

3. Account and Access

Access to the Platform is by invitation only. Accounts are created by authorized administrators on behalf of approved individuals and organizations.

You are responsible for:

  • Maintaining the security of your login credentials
  • All activity that occurs under your account
  • Immediately notifying us of any unauthorized use of your account
  • Ensuring you access the Platform only from secure, authorized devices and networks

We reserve the right to suspend or terminate your access at any time, with or without notice, for any reason including violation of these Terms or the Data Protection Agreement.

4. Data Protection Agreement

Before accessing any data on the Platform, all users are required to review, acknowledge, and electronically execute a Data Protection Agreement (version 1.1). This agreement is a binding component of these Terms and governs the handling, use, and protection of all data accessed through the Platform.

The following sections summarize the key provisions of the Data Protection Agreement in accessible language, followed by the full legal text.

5. Understanding the Data Protection Agreement

The Data Protection Agreement covers six key areas. Below is a plain-language explanation of each, designed to help you understand your obligations clearly.

5.1. Purpose & Scope

This section establishes what this agreement covers and why it exists.

In plain terms: You are being given access to a system that contains sensitive and proprietary data from real emergency medical transport operations. While personally identifiable health information and personally identifiable information has been scrubbed, isolated, and protected, the data remains confidential and must be treated with the highest level of care. This agreement defines exactly what you can and cannot do with that data.

Everything you see in this platform is covered by this agreement, whether you view it on screen, export it, or access it through any other means.

5.2. Confidentiality Obligations

This is the core of the agreement: everything you see here is confidential.

Specifically, you must not:• Share any data with anyone who doesn't have authorized access — including colleagues who aren't on this platform• Talk about specific cases or operational details in public or semi-public settings• Let anyone use your login or look at your screen when sensitive data is showing• Use this data for anything other than what you've been specifically authorized to do

These obligations don't expire when your access ends — they apply forever for any data you've seen.

5.3. Permitted Use

You can only use this data for the specific purpose you've been given access for.

Key restrictions:• No using data in publications, presentations, or reports without getting written approval first• No sharing even "anonymized" or aggregated data without approval• No trying to figure out who de-identified patients are• No combining this data with other datasets without approval• If you need to use the data for something new, ask for permission first

When in doubt about whether a use is permitted, ask before proceeding.

5.4. Data Handling & Security

This section covers how you must handle the data day-to-day.

The key rules:• Do not download data to your personal laptop, phone, or USB drive• Do not take screenshots of sensitive data• Always lock your screen when you walk away• Don't send data over email or messaging apps• Use only the built-in export tools when you need data exports• If you print anything with sensitive data, keep it secure and shred it when done

The organization monitors who accesses what, so your activity on this platform is logged and can be audited.

5.5. Breach Notification

If something goes wrong — or you even suspect something went wrong — you must report it immediately.

This includes:• Someone else accessed your account• You accidentally showed sensitive data to the wrong person• Your laptop was lost or stolen• You notice anything unusual about your account• You realized you accessed data you shouldn't have

Important: You will NOT be penalized for reporting a breach in good faith. However, you WILL face consequences for NOT reporting one. When in doubt, report it.

You must report within 24 hours and cooperate fully with any investigation.

5.6. Term & Consequences

This agreement lasts as long as you have access — and your confidentiality obligations last forever for any data you've seen.

If you violate this agreement, the consequences can include:• Immediate loss of access to the platform• Disciplinary action or termination• Legal action for damages• Criminal prosecution under data protection laws• Reporting to regulatory authorities

If the agreement is updated, you'll be asked to review and sign the new version. You can request to have your access removed at any time.

6. Data Protection Agreement — Full Legal Text

The following is the complete legal text of the Data Protection Agreement (version 1.1) that all users must execute before accessing the Platform.

Purpose & Scope

This Data Protection Agreement ("Agreement") is entered into between the individual user ("You", "Your") and Flare Global LLC ("Organization", "We", "Our") and governs Your access to and use of the Flare Data Explorer platform ("Platform").

The Platform contains sensitive and proprietary data derived from emergency medical transport operations, including but not limited to: operational metrics, clinical observations, facility information, transport timestamps, geographic data, medical conditions, treatment records, and outcome data. All personally identifiable health information and personally identifiable information has been scrubbed, isolated, and protected prior to inclusion in this Platform; however, the data remains sensitive, proprietary, and confidential.

By executing this Agreement, You acknowledge that You have been granted access to this data solely for the purposes authorized by the Organization, and that You accept full responsibility for maintaining the confidentiality, integrity, and security of all data accessed through the Platform.

This Agreement applies to all data accessed, viewed, downloaded, or otherwise obtained through the Platform, regardless of format or medium.

Confidentiality Obligations

You agree to maintain the strict confidentiality of all sensitive, proprietary, and confidential data accessed through the Platform ("Confidential Data").

You shall not, directly or indirectly: (a) Disclose, publish, or communicate any Confidential Data to any person or entity not authorized to receive such data; (b) Discuss Confidential Data in public spaces, including but not limited to open offices, public transport, restaurants, or social gatherings; (c) Share login credentials, access tokens, or any other authentication mechanisms with any other person; (d) Allow any unauthorized person to view Your screen while Confidential Data is displayed; (e) Use Confidential Data for any personal, commercial, or other purpose not explicitly authorized by the Organization.

These obligations survive the termination of Your access to the Platform and remain in effect in perpetuity with respect to any Confidential Data to which You had access.

Permitted Use

Data accessed through the Platform may only be used for the specific research, operational, analytical, or administrative purposes for which You have been granted access ("Permitted Purpose").

You shall not: (a) Use Confidential Data for any purpose other than the Permitted Purpose; (b) Publish, present, or include Confidential Data in any external report, publication, presentation, or academic work without prior written approval from the Organization; (c) Share aggregated or de-identified data derived from the Platform without prior written approval; (d) Attempt to re-identify any de-identified or anonymized data; (e) Use Confidential Data to make decisions about individual patients, except where explicitly authorized as part of Your role; (f) Combine data from the Platform with external data sources without prior written approval.

Any use of data beyond the Permitted Purpose requires separate written authorization from the Organization.

Data Handling & Security

You shall implement and maintain appropriate security measures to protect Confidential Data at all times:

(a) You shall not download, copy, transfer, or store any Confidential Data on personal devices, removable media, or unauthorized cloud storage services; (b) You shall not take screenshots, photographs, or recordings of screens displaying Confidential Data unless explicitly authorized; (c) You shall access the Platform only from secure, authorized devices and networks; (d) You shall lock or log out of Your session when leaving Your workstation unattended; (e) You shall not transmit Confidential Data via unencrypted email, messaging applications, or other unsecured communication channels; (f) You shall use only the export and reporting tools provided within the Platform for any authorized data exports; (g) You shall ensure that any authorized printed materials containing Confidential Data are stored securely and destroyed when no longer needed.

You acknowledge that the Organization monitors Platform usage and may audit Your access at any time.

Breach Notification

In the event of any actual or suspected unauthorized access to, disclosure of, or breach involving Confidential Data ("Security Incident"), You shall:

(a) Immediately notify the Organization upon becoming aware of the Security Incident, and in no event later than twenty-four (24) hours after discovery; (b) Provide full cooperation in investigating and remediating the Security Incident; (c) Preserve all evidence related to the Security Incident; (d) Not attempt to independently investigate, remediate, or conceal the Security Incident.

A Security Incident includes but is not limited to: - Unauthorized access to Your account or credentials; - Accidental disclosure of Confidential Data to an unauthorized person; - Loss or theft of a device that has accessed the Platform; - Any suspicious or unusual activity on Your account; - Discovery that You have accessed data beyond Your authorized scope.

There is no penalty for promptly reporting a Security Incident in good faith. Failure to report a known or suspected Security Incident is itself a violation of this Agreement.

Term & Consequences

This Agreement takes effect upon Your electronic execution and remains in force for the duration of Your access to the Platform and thereafter with respect to any Confidential Data to which You had access.

Violation of any provision of this Agreement may result in one or more of the following consequences:

(a) Immediate revocation of access to the Platform; (b) Disciplinary action, up to and including termination of employment or contractual relationship; (c) Civil liability for damages resulting from the breach, including but not limited to costs of notification, remediation, and legal fees; (d) Criminal prosecution under applicable data protection and privacy laws; (e) Reporting to relevant regulatory authorities and professional bodies.

The Organization reserves the right to modify this Agreement. Material changes will require re-execution. You may request termination of Your access at any time by contacting the Organization.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya.

7. Intellectual Property

The Platform, including all software, design, content, features, and documentation, is the proprietary property of Flare Global LLC and is protected by applicable intellectual property laws.

All data, analyses, methodologies, and derived insights available through the Platform are the exclusive property of Flare Global LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purposes authorized by your account permissions.

You shall not:

  • Copy, modify, or create derivative works from the Platform or its content
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Remove or alter any proprietary notices or labels
  • Use the Platform to develop competing products or services

8. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

  • Attempt to gain unauthorized access to any part of the Platform, other accounts, or systems connected to the Platform
  • Use automated tools, bots, or scrapers to access or extract data from the Platform
  • Interfere with or disrupt the Platform or the servers and networks connected to it
  • Upload or transmit malicious code, viruses, or any other harmful content
  • Use the Platform in any way that could damage, disable, or impair its functionality

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, FLARE GLOBAL LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. Data presented on the Platform is for research and analytical purposes and should not be relied upon as the sole basis for clinical, medical, or operational decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLARE GLOBAL LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Our total liability for any claims arising under these Terms shall not exceed the amount paid by you, if any, for access to the Platform during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Flare Global LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your violation of these Terms, the Data Protection Agreement, or your use of the Platform.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active users through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

Material changes to the Data Protection Agreement will require re-execution by all active users.

13. Termination

We may terminate or suspend your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately.

You may request termination of your account at any time by contacting us. Your confidentiality obligations under the Data Protection Agreement survive termination indefinitely with respect to any data you accessed.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

16. Contact Us

If you have questions about these Terms of Service, please contact:

Flare Global LLC

Email: legal@flareplatform.io

Your Data Protection Agreement

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